Refund policy

Returns & Refunds Policy

Non-Perishable Items 

• Non-perishable items may be eligible for a return or refund within 14 days of purchase, provided they are unopened and in original packaging.
• Any item that arrives damaged or defective must be reported within 24 hours of receipt to qualify for a replacement or refund. Please provide photos of the damaged item and packaging. You’ll also need the receipt or proof of purchase.
• For non-perishable items, customers are responsible for return shipping costs unless the item arrived damaged, defective, or otherwise incorrect.

Third-Party Purchases

• We cannot accept returns, refunds, replacements, or exchanges for items purchased through third-party platforms. These must be processed directly with the seller.

Refund Process

• Once your return request is approved, refunds will be processed within 14 business days to the original payment method.
• Replacement items will be dispatched within 5 business days of approval.

Exchanges

• Exchanges are available for non-perishable items if they meet the return criteria stated above.
  

European Union 14 day cooling off period

• Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
  
• Unfortunately, we cannot accept returns on sale items or gift cards.

Contact Us

• For all refund, return, or replacement inquiries, please reach out to our customer service team at hello@titbit.co.uk with your order number, a description of the issue and photos
• To ensure eligibility for a replacement or refund, be sure to include clear photographs and a description of the damage or defect, as well as the postage label(s) on the parcel(s). Reports must be submitted within 24 hours of receipt for all items.

If the returned merchandise does not meet our return conditions we do reserve the right to refuse such returns.

The cost and risk of returning the items to us is your responsibility and returned items should be sent to the following address:

Titbit Agritech Ltd
51 Lambert Walk
Wembley, London
HA9 7TR 
United Kingdom