This policy applies to purchases made through titbit.co.uk by customers in the United Kingdom. It is intended to be read with our Terms of Service, Privacy Policy and Contact Information.
Your right to cancel
If you buy goods online, you usually have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason. To exercise this right, email hello@titbit.co.uk with your order number and a clear statement that you wish to cancel. You may use the cancellation wording at the end of this policy, but you do not have to.
If your order contains multiple goods delivered separately, the 14-day period starts on the day you receive the last item. Once you tell us that you are cancelling, you must send the goods back within 14 days.
Change of mind returns
We ask that you return goods unused, in resalable condition and with all original components and packaging. You may inspect goods as you would in a shop. If handling goes beyond what is reasonably necessary to inspect the goods and reduces their value, we may make a reasonable deduction from your refund.
For our standard change-of-mind returns process, seed packs must be unopened. Other kit items should be unused, in resalable condition and returned with their original components and packaging. These condition requirements do not remove any statutory cancellation rights that apply to your purchase. Where you are exercising a statutory cancellation right, we will assess any handling and refund in accordance with applicable law.
You are responsible for the cost and safe return of change-of-mind goods. Please use a tracked service and keep your proof of posting. Return postage is not reimbursed for a change-of-mind return unless we have agreed otherwise.
Items that are faulty, damaged or not as described
Please contact us at hello@titbit.co.uk within 48 hours of delivery if an order arrives damaged, faulty or incomplete, and include clear photos of the item, packaging and delivery label where possible. This helps us resolve the issue quickly. The 48-hour request is a reporting process and does not limit your statutory rights.
If goods are faulty, not as described or not of satisfactory quality, you may have rights to a repair, replacement, price reduction or refund under UK consumer law. We will assess the issue and agree the appropriate resolution with you. We will meet reasonable return costs where we have confirmed that goods are faulty or sent in error.
How to start a return
Email hello@titbit.co.uk with your order number, the item you wish to return and the reason for the return. We will provide return instructions. Do not send goods back before receiving those instructions, except where we agree otherwise.
Refund timing and method
Where you cancel within the legal cancellation period, we will refund the amount due within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever happens first. We will refund the standard delivery charge where required by law. If you selected a delivery option more expensive than our standard delivery option, we do not have to refund the additional cost.
Refunds are made to the original payment method unless we agree otherwise. If we have offered a discretionary return outside your legal cancellation rights, we will confirm the refund terms before you return the goods.
Cancellations before dispatch
Email us as soon as possible if you need to cancel an order before dispatch. We will try to stop it, but cannot guarantee this once processing or dispatch has begun. Your legal cancellation rights remain unaffected.
Model cancellation wording
To: Titbit Agritech Ltd, hello@titbit.co.uk. I hereby give notice that I cancel my contract for the purchase of the following goods: [insert goods]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date].