Privacy policy
This policy applies to purchases made through titbit.co.uk by customers in the United Kingdom. It is intended to be read with our Terms of Service and Contact Information.
Who we are
Titbit Agritech Ltd, trading as titbit!, is the controller of the personal information covered by this policy. Our company number is 13491120. Our business address is 51 Lambert Walk, Wembley, London, HA9 7TR, United Kingdom. For privacy questions or requests, email hello@titbit.co.uk.
Information we collect
We collect information you provide when you place an order, create an account, subscribe, contact us, enter a promotion or sign up for marketing. This can include your name, billing and delivery address, email address, telephone number, order details, subscription details and messages you send us.
We also collect technical and usage information when you use our website, such as device, browser, IP address, pages visited, referring source and cookie-related information. Payment card details are handled by our payment providers; we do not store full card details ourselves.
How we use your information
- To process, deliver and support orders and subscriptions.
- To communicate about your order, account, subscription or customer-service query.
- To prevent fraud, keep records and meet legal or regulatory obligations.
- To improve our website, products, services and customer experience.
- To send marketing where you have opted in or where otherwise permitted by law. You can unsubscribe at any time.
Our legal bases
We process personal information to perform our contract with you, to comply with legal obligations, for our legitimate interests in running and improving our business and preventing fraud, and where required, with your consent. We do not use your information to make solely automated decisions that have legal or similarly significant effects on you.
Who we share information with
We share information only where needed to run our store and provide our services. This may include our ecommerce platform, payment providers, Royal Mail and other delivery partners, subscription and customer-service providers, technology and analytics providers, professional advisers and public authorities where required by law. These providers may process information on our behalf under contractual safeguards.
International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by applicable data-protection law, such as adequacy regulations or contractual protections.
Cookies and similar technologies
We use cookies and similar technologies to make the site work, remember preferences, understand site use and, where you consent, support analytics and marketing. You can manage non-essential cookies through our cookie tools where available, or through your browser settings. Blocking some cookies may affect site functionality.
How long we keep information
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet tax, accounting, legal and dispute-resolution requirements. The retention period depends on the type of information and why we collected it.
Your rights
Subject to applicable law, you may ask for access to, correction of, erasure of, restriction of or objection to processing of your personal information. You may also ask for a portable copy of information you provided to us, and withdraw consent where processing is based on consent. Email hello@titbit.co.uk to make a request. You also have the right to complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how we handle your information.
Changes to this policy
We may update this policy from time to time. The current version will be published on our website with its effective date.